Frequently asked questions

Are your your eyelashes cruelty free?

Animal health, well-being and their quality of life is very important to us, because of this we ensure all our eyelashes are ethically sourced and are cruelty free. The mink fur used to create our lashes is collected during shedding and is then cleaned and sterlised for safe usage.

Can I resuse my eyelashes?

Yes! Lashes can be reused up to 25 times depending on how you store and care for your lashes. After each use put your lashes back in their storage case, this will help to retain its shape and avoid excess dust and bacteria getting in contact with your lashes. When cleaning your lashes carefully remove any excess glue with makeup remover and a cotton bud. Do not allow the liquid to come in direct contact with your lashes, too much will ruin your lashes. Apply any liquids to the lash band only. All our lashes are handmade and delicate so please handle with care! Full details of this is included in our refund/returns policy, which you can find at the bottom of our 'checkout' page.

How do I apply false eyelashes?

Tips for Application:

  1. Using our ‘JC Beauty Tweezers’ carefully remove the lashes from the tray. Check the fit by placing them over your lashes. Trim the width of them with our ‘JC Beauty Scissors’ if they are too long.
  2. Apply a thin layer of our ‘JC Beauty Glue’ along the lash band, wait for 30 seconds for the glue to become tacky before you apply.
  3. Looking into a mirror, place the lashes as close to your natural lash line as possible and stick the lashes firmly in place.

When will my delivery arrive?

Please allow up to 2 working days for your order to be processed. Afterwhich you will recieve an email that your delivery has been dispatched. You should receive your package the next day if your opted for Express delivery or in 2 - 3 working days if you opted for standard. Please allow up to 7 working days to receive your package, afterwhich contact us if you have still not recieved your package.

Do you accept returns?

Returns can only be accepted on unopened and unused items. These returns will only be accepted up to14 days after purchase. Please note at this moment we do not currently offer free returns. All returns costs will have to be sorted out your local post office.

What lashes will suit me?

We've done our best to put togther a range of lashes that will suit most eye shapes, and whilst there are no set rules on which lashes you can wear, we know some lashes may compliment some eyeshapes more than others. Please see a list of the most recommended lash styles for each eye shape: Round Eyes - Sienna, Papaya, Amethyst, Cerise Almond Eyes - Umber, Terracotta, Azure, Cerise Hooded Eyes - Azure, Sienna, Cerise, Papaya